If you have questions, your Consultant has answers
Simply email your Consultant - as your customer relations expert, your Consultant is your best resource for product issues, repairs, shipping inquiries, etc.
If you need to find your Consultant's contact information, just click here:Find my Consultant
Want Quick Answers?
Get answers to some of our most frequently asked questions:
How do I schedule a pearl party?
What are my shipping options?
Party Orders, Shipped to Host $4.95
Party Orders, Direct Shipped to Customer $5.95
Individual Orders, Direct Shipped to Customer $5.95
Alaska & Hawaii - add $2.00
What is the Vantel Pearls warranty policy?
It is our goal to make every customer feel good about themselves and their purchase. To highlight your Pearl’s natural beauty, our artisans design unique pieces, while adhering to the highest standards of quality. Vantel Pearls jewelry is GUARANTEED against damage due to defects in materials or crafting (excluding normal wear and tear). It’s that simple.
Within 90 days of purchase date
Vantel Pearls will reset or replace a lost pearl, reset or replace lost gemstones, or an item may be returned for replacement (same item) due to manufacturer's defect (excluding normal wear and tear) with a copy of your invoice. Please contact your Vantel Pearls Consultant for assistance, or email us at firstname.lastname@example.org. With the August 31 closure of Vantel Pearls please note the following changes to return/repair policies: 1) for all items purchased August 16, 12:01 am EDT, 2021, or later, all sales are final (no refunds, exchanges, or repairs); 2) for items purchased June 15, 12:01 am EDT to August 15, 11:59 pm EDT, 2021, items sent for repair must be received at Vantel Pearls no later than September 9, 2021.
Notice of Cancellation
You may cancel this transaction within 3 business days of the order date without penalty or obligation. Upon notice of cancellation, Vantel Pearls will return your payment within 15 business days. Vantel Pearls does not offer refunds under any circumstances after 3 business days of the original purchase order date (state law may vary).
States with Tax on Shipping
AL, AR, CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, MD, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, PA, RI, SC, SD, TN, TX, VT, WA, WI, WV
How do I repair or replace my jewelry?
How do I care for my Vantel Pearls Jewelry?
Pearl jewelry should not be submerged in water or cleaning chemicals.
Clean your pearls with a soft cloth before storing. Perspiration as well as body oils can harm the jewelry.
Our customer service team is also available to answer your questions via telephone from 10 a.m. - 4 p.m. ET, Monday - Friday, with the exception of major holidays.
Call 855-213-1142 or Email email@example.com